WHERE IS THE STORE BASED?

Amman, Jordan

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

All payment are processed through Paypal which is secure and is the most trusted online payment solutions on the web. 

ARE OTHER PAYMENT METHODS AVAILABLE?

Paypal is the only avilable option right now, but I’m looking more into it for the near future. Contact me at deejuusan@gmail.com if you want to do a bank transfer when your total order is +$100 

WHEN WILL MY ORDER BE SHIPPED?

Your order will be processed within 1-5 business days from the date it has been placed.

Once shipped, You’ll receive an e-mail about it. You can also check the status of the package under your account, if you’re a registered member.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

International shipping delivery time varies from 12 to 21 business days to arrive depending on the efficiency of your local postal service and your destination.

Always check with your post office about the package using the tracking number sent when the package was sent. Sometimes, a package is stuck at customs and requires pick up. 

WHAT ARE THE SHIPPING METHODS?

I use Non Priority Registered Mail for all of my shipments. If you have a rushed order and willing to pay for EMS, use the contact form after you place and order to give you the total shipping price.

IS THE SHIPPING TRACKABLE?

Partially trackable. For best results use 17track.net for tracking.

 

IT’S BEEN OVER A MONTH AND I HAVEN’T RECEIVED MY ORDER!

• Is it a pre-order product?

First, please make sure the item you ordered wasn’t a pre-order item.
Pre-order items have a release fate that is always written in the product description.

• If not…

Once order is shipped an e-mail will be sent to the customer’s e-mail which they provided upon payment.It will show you the date your order was dropped off at the post office (Check junk/spam folder in case you missed it). 

Kindly count 30 business days from the date the order was shipped.

• So it’s not lost?

Orders are shipped using registered mail, so if it wasn’t delivered to you, it’ll be returned to me, so we’ll have to wait for a month max. to see if it’ll get back to me. 

• What happens when it’s returned to you?

In this case, you’ll kindly have to pay for shipping fee for reshipment which will be calculated depending on your order weight and your address. 

When a package is returned to me without you contacting me, I’ll send you immediately requesting a new address with the calculated shipping fee. Refund in this case isn’t eligible.

Why was it returned to you?

Returns happen when you provide a wrong address or if you don’t claim your package within a certain number of days.

• Humor me, what if it got lost?

If your package is lost, which rarely happens with registered mail, a replacement will be sent. You’re free to request a refund if you don’t want the product anymore. 

• I’ve just remembered that I ordered something which I haven’t receive! … some time ago

If your order hasn’t arrived in over 4 months, you didn’t contact me and it wasn’t returned to me, I can’t help you after that and no refunds will be available because the registration number for the package would be expired.

Although you are free to cancel your order if it hasn’t been shipped out yet, please be aware that there are no returns or exchanges, and that all sales are final once your order has shipped!

WHAT IF SOMETHING IS WRONG WITH MY ORDER?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.

Due to a large number of returns for “incorrect addresses” based on the post office labels of the returned packages; please make sure the address is correct and includes a P. O. Box and phone number.

Check an official mail, a bank statement or any bill to make sure of the address.

Returned Packages won’t be refunded and a payment will be requested for reshipping

Also, there has been as of recently much delay in delivering the packages to their respected customers. Please check your tracking number to stay up to date with all news regarding the package.