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Help desk

About the shop

Where is this store based?

All orders are shipped from Amman, Jordan

How is this website made?

This shop is powered by Shopify and third party apps from the marketplace. 

Can I buy the products physically anywhere in Jordan?

Yes. You can buy the books from WIDESCREEN in Sweifiyeh.
Unfortunately, other products aren't available in-store and are only available online at the moment.

WIDESCREEN
Phone: 07 7581 1627
Link: Facebook


What is the shop currency?

All prices shown are in US dollars.

About the order

How do I know my order has been received?

When you add products to cart, checkout and place and order; you will receive a confirmation email with your order number.

  • Make sure your e-mail is correct and working.
  • Check your spam/junk inbox if you didn't receive the e-mail.
  • Keep note of the order number for any future inquires you might send.
  • It's important to whitelist the confirmation e-mail to receive all the updates regarding your order, including tracking number when it's shipped.
  • You can also create an account to keep track of purchase history and all updates regarding your orders.

Can I change something in my order after placing it?

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:Use email address support@demostore.com" title="support@demostore.com">support@demostore.com.Write the subject as 'Changes'.Include your order number.Include the desired changes.

Can I order in bulk?

Soon

Is there Gift wrapping?

I currently don't offer gift wrapping.

Can you sign my book(s) in my order?

Soon

Can I cancel an order?

Please refer to Refund / Return Policy.

Why have I only received part of my order?

Soon

About payment

How do I pay for my order? Is it secure?

All payment are processed through Paypal which is secure and is the most trusted online payment solutions on the web. 

Are there are any payment other methods?

Unfortunately, Paypal is the only available option right now.

Will I be charged taxes upon receiving my package?

Customers may need to pay import charges upon receiving goods. This shop does not have any control over these charges and is not responsible for international taxes, duties or customs fees, and that is the sole responsibility of the customer.

About delivery

When will my order be shipped?

Processing time: 24hrs - 5 business days
Delivery Time: 11-21 business days

Pre-order Products: Please refer to the description about the release date. Pre-order items will be shipped throughout the month of the release date.

Please refer to Shop Policy for more information.

What shipping methods are available?

Soon

How much does shipping cost?

Kindly add the products you want to purchase and use the calculator for an estimate, based on product weight (inclu. packaging).



Customers from the Arab Gulf Region

Due to a large number of returns for “incorrect addresses” based on the post office labels of the returned packages; please make sure the address is correct and includes a P. O. Box and phone number.

Check an official mail, a bank statement or any bill to make sure of the address.

Returned Packages won’t be refunded and a payment will be requested for reshipping

Also, there has been as of recently much delay in delivering the packages to their respected customers. Please check your tracking number to stay up to date with all news regarding the package.

How can I track my order?

Soon

Do you ship to my country?

Soon

About returns

What is the return policy?

Here

There is a mistake in my order!

Soon

Can I exchange an item in my order?

Soon

About products

Will sold items ever be restocked?

Books are always going to be restocked. There might be delay depending on the cost of reprint at a given time.

Logbook 1 + 2 are discontinued.

Merchandise and Stationary products that sell out this year will be discontinued for the foreseeable future, as I want to try and make new products and new designs of existing products.  The cost of these products combined with shipping, customs and taxes make it very hard to order big number of stock or restock often.

Discontinued items are listed in their own section for reference.

When a sold-out item is going to be restocked, it'll move to the Coming Soon section.

Where are these products manufactured?

Soon

Can I ask you questions about how these are made?

Soon

Other

Where can I buy the Spanish versions of the book?

Soon
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