All orders are shipped from Amman, Jordan

Yes. You can buy the books from WIDESCREEN in Sweifiyeh.
Unfortunately, other products aren't available in-store and are only available online at the moment.
WIDESCREEN (Phone: 07 7581 1627)

Other than the above listed shops in Jordan, this online shop is the only place where you can get these products.

If you've bought any of the products from a seller (from 2021 onward), please contact me. Legal actions will be taken against anyone who sells my products without agreement.

After you add products to cart, checkout and place and order; you will receive a confirmation email with your order number.

• Make sure your e-mail is correct and working.
• Check your spam/junk folder if you didn't receive the e-mail.
• Keep note of the order number for any future inquires you might send.
• It's important to whitelist the confirmation e-mail to receive all the updates regarding your order, including tracking number when it's shipped.
• You can also create an account to keep track of purchase history and all updates regarding your orders.

I don't offer cancellations after 24 hours of placing an order.
I can't make changes in your order has been placed (including forgetting to use discount code, changing products, delivery method, etc.) Check your products and quantities in cart carefully before checking out.

I sell to individuals and don't offer bulk-orders for other sellers. I hold the right to cancel any orders with a big quantity from the same product.

I'm very sorry to say that I can't. It's truly very humbling that you'd want that and it means to you, however, as of December 2019, I've stopped signing books after their release.
Books are offered signed while they are up for pre-orders and for a short while after the release. My time and the shop's management system doesn't allow me to go over orders for signing and special requests at the moment.
Thank you for understanding!

I'm sorry but I don't offer product reservation.

The phone number is only to be used by your local post office for delivery or updates when needed.

Paypal is the only available option right now.

All payment are processed through Paypal which is secure and is the most trusted online payment solutions on the web.

Shipping is available worldwide.If you want to order and can't find your country upon checkout, please contact me so that I can check directly with shipping services in my country on whether they ship to your country.

You will receive a confirmation mail once the order is shipped.
Order processing time: 1-3 business days
Pre-order Products:
Orders that include pre-order items will be shipped together after the release date.
Please refer to the description about the release date.

DHL Express Worldwide

Shipping is calculated based on weight, so it differs depending on the items in your cart.

I am very sorry!
While I, or whoever is in charge, check and double check the order, mistakes happen.
If you received a wrong product or your package is missing a product, kindly contact me about it with your order number, and I'll ship the missing product free of charge using the shipping method you chose.
If the item is out-of-stock at the time, I'll fully refund its price.
I apologize for the inconvenience!

Make sure to read the description and the photos of the product before buying as some products have faults that are mentioned is text/photos.
In rare circumstance that the item you've ordered has faults (eg. out-of-order or missing pages in books which I look out for intently, but sometimes occurs due to the printing books in bulk), contact me with order number and photos and I will send you a replacement free of charge.
Apologies for the inconvenience.

All the products are brand new, packaged in a brand new plastic cover and shipped in a high-quality padded envelope. Clear files, paper products and thin books are attached to thick cardboard so they won't be bend.
Under the rare circumstance that a package is damaged, I cannot be held responsible (though I will do my best to assist).
In many cases, custom officers are rough with packages and they randomly open up brand new products, and don't put them back correctly in their packaging.
Unfortunately, in such case I can't do anything as customs have complete right to verify the shipment.

If there’s a fault in a product or you’ve received a wrong product, I will send out a replacement free-of-charge, and you can keep the products you’ve received.
Other than that, all orders are final and there are no returns/refunds.

If there’s no reason for the exchange (fault/wrong), I don’t offer exchange service.

Books
Books are always going to be restocked. There might be a delay depending on the cost of the reprint because reprinting old volumes doesn't have the same amount of incoming orders as a new release naturally.
Logbook 1 + 2 are discontinued.
Other
Upon selling out, current stationary/Merchandise products will be discontinued for the foreseeable future. When a sold-out item is going to be restocked, it'll be announced on the front page

The Spanish Edition of Grey is... (volume 1-4) are available at the Milkyway Ediciones website.
Kindly contact the publisher if you have any questions about the out of stock volumes or any future volumes releases.